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Savings: Key Commitments

We will:

• Act fairly and reasonably in all our dealings with you treating you courteously and with patience;
• Give you information on our savings accounts and the services we provide in plain language, and offer help if there is any aspect which you do not understand;
• Help you to understand the financial implications of the different accounts;
• Help you to understand how an account works;
• Rectify errors and take any complaints seriously, dealing with them promptly and thoroughly;
• Make sure that our accounts and services meet all relevant laws and regulations.

GENERAL PROCEDURES

As an investor, with a share account, you are bound by the Conditions of the account(s) and by the Rules of the Society.

A copy of the Rules of the Society will be provided on demand free of charge to you if you have not already received a copy. If you have previously been issued with a copy of the Rules, the Society will make a charge of £1.00 for each copy issued thereafter.

Holders of deposit accounts do not have membership rights and therefore the account Conditions only determine the contract between the depositor and the Society. Depositors do not have voting rights.

It is important to study the conditions of an account before making an investment in order to be certain that it meets your needs. The Society’s staff will help you to choose the appropriate account to meet your needs if requested.

View the Society’s General Terms and Conditions »